Service FAQ

FAQ

Q1: What is your main product?
A1: Our main product is solar panel, which including standard solar panel, half cell solar panel, double glass panel and flexible panel etc.. We are also EPC, professional construction projects at home and abroad, To solve the project funding problem for you.
 
Q2: Are you a manufacturer or trading company?
A2: We are a solar panel factory located at Deqing city, Zhejiang province, with OEM&ODM available.
 
Q3: What is your capacity per year?
A3: Yearly capacity is 600MW
  
Q4: How long is the warrany of your solar panel ?
A4:We provide 10 year product warranty and 25 year linear performance warranty for our solar panels.
 
Q5:Can we have our logo or company name to be printed on panel or the package? 
A5:That is no problem, pls send us the logo by email in JPEG or TIFF format, we will put on the panel or carton box.
 
Q6: Where is your factory ? How can I visit you?
A6: Our factory is located in Deqing city, Zhejiang province. You can fly to Hangzhou xiaoshan airport or Hangzhou east raily station, We will pick up you there.
 
Q7:Does your company also provide other solar products except solar panel?
A7:Yes, we also provide on grid solar system and off grid solar system which including solar inverter, solar controller, mounting bracket, solar cable,battery, MC4 connector etc. We have a professional technical group to meet your all requirment.
 
Q8: After an order is placed, when will delivery?
A8: It’s depending on how many quantity you order. For example, 3 containers is around 7 days after deposit(including prepare the raw material).
 
Q9: How do you control the quality?
A9:We have 100% fully automatic production line, every step is tested , such as EL test, power test,visual inspection. We have a highly demand for quality.
 
Q10: How about the Payment?
A10:T/T, L/C ,D/P,Paypal,RMB,Cash all is no problem.